Brokenbog.com Terms & Conditions

Brokenbog.com, aka Miscellanea Discontinued Bathroomware, is a subsidiary of Art & Sold Ltd (registered company 4072537)

Main website address: http://www.brokenbog.com

Parent company address: Art & Sold Ltd, Crossways, Churt, Surrey GU10 2JA.

Sales/warehouse address: Brokenbog.com, Units B & C, Magpie Works, Station Approach, Four Marks, Hampshire GU34 5HN

Email address: email@brokenbog.com

Telephone number: 01428 608164

Fax number: 01428 608165

All online purchases are subject to the following basic terms & conditions, wherein "you/the Buyer" referred to is the purchaser and "we/the Company" is the supplier i.e.Miscellanea Discontinued Bathroomware:

Colourmatching

In instances where we are supplying items to match with an existing installation we always endeavour to make sure that the colour of the item(s) we send is as close as possible a match to the original bathroom suite, and for this purpose we offer a free colour sample service. When we receive an order we will always call to confirm the colour required, and in most instances we will post a ceramic colour sample to ensure the correct colour before actually sending the goods ordered. If you would like us to send colour samples in the post before making a decision on an order just give us a call.

Delivery

Generally we can despatch stock items to arrive the next working day, but we will always contact you first to arrange a suitable day for delivery. The goods can arrive at any time on the arranged day, so it is best to pick a day that it is convenient for someone to be at the delivery address between 8.00am and 6.00pm. If this isn't possible then we can try to arrange a timed delivery at additional cost. Please call for details.

Damages & Flaws

Damages in transit: With the nature of ceramic items being very fragile all the items we supply are thoroughly checked at our end for damage or flaws, and we take all due care to ensure that the items cannot be damaged in transit. Items received by carrier must be checked for damage on receipt, as our carriers will accept no liability for damages reported after the driver has left the premises. We understand that it isn't always easy to completely unwrap and check the goods while the delivery driver is present, but it is essential to at least check the outside of the packaging for any signs of damage and give the box a shake - if any damage has occurred it is likely that you will be able to hear the pieces rattling inside the package! If you are in any doubt at all about the integrity of the package received you must mark the carrier's note as "damaged", then you have 24 hours to thoroughly inspect the goods and notify us of any problems.

No claims for damages (as opposed to manufacturing flaws) can be accepted after 24 hours of receipt of the goods.

Manufacturing flaws: Bathroom ware is notoriously subject to a wide range of potential flaws and imperfections due to the nature of the materials used in production, particularly glazed chinaware. Most of the items we supply are in perfect original condition, within the quality control tolerances of the British bathroom industry of the last 30 years or so. Minor cosmetic flaws such as ripples, pinholes and other discrepancies in the surface of items are sometimes unavoidable, but we will always try to point out any such flaws at the point of despatch. If goods are found to be faulty on arrival, you must notify us immediately and we will try to arrange an exact replacement or the nearest possible should an exact match be unavailable.

If an item is found to have a manufacturing flaw after installation that could not have been identified before, we will endeavour to resolve the issue in the most convenient way for all parties, in most instances by supplying a replacement item.

Returns and Refunds

Our intention is always to supply the correct goods for our Buyers' requirements, and we make every effort to ensure that we only supply items that will fulfil the purpose. The items we supply are often rare and not easy to package and send safely, so we do ask that you also try to be as certain as possible that what you are buying is exactly what you need. In accordance with the Distance Selling Regulations (2000), The Buyer is entitled to 7 days from receipt of goods during which they may return unwanted goods to the Company. Where Buyers wish to exercise this right, the Buyer must inform the Company in writing of their intention within the stated time period. The Buyer will be responsible for return carriage costs, and the original outgoing carriage costs are non-refundable. The Company will exchange or refund the value of the returned goods so long as they are:
a) packaged in their original packaging,
b) in the exact condition supplied and
c) resaleable.

Any monies due in refund will be repaid as soon as practicable following the safe return of goods in accordance with the conditions above, and in any case within 30 days of their return.

Please note: Special order or customised items (e.g.with additional tapholes added, refinished to a different colour, or otherwise modified to the Buyer’s specifications) are non-returnable and non-refundable.

The Company will not be responsible for any damage or loss arising during the return transit of the goods. It is the Buyer's responsibility to take all due care to ensure that the goods are protectively packaged.